Privacy Policy
We are committed to protecting your intellectual property and personal data across our global manufacturing and supply chain operations.
1. Introduction
HICO ("we," "our," or "us") respects your privacy and understands the critical importance of protecting the intellectual property (IP) of our OEM/ODM clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our manufacturing services.
As a cross-border manufacturer with facilities in China and Vietnam, we adhere to international data protection standards to ensure your designs and business data remain secure.
2. Information We Collect
We collect information necessary to provide accurate quotes and manufacturing solutions:
- Business Contact Information: Name, company email, phone number, and shipping address.
- Project Data: CAD drawings, 3D renderings, material specifications, and branding assets required for OEM/ODM production.
- Logistics Data: Port of destination, preferred shipping methods (Sea/Air/Rail), and customs documentation details.
3. Intellectual Property Protection
We treat all client designs, drawings, and prototypes as strictly confidential. Your proprietary designs are shared internally only with necessary engineering and production staff in our Shenzhen or Vietnam facilities. We do not share, sell, or display your custom designs to third parties without your explicit written consent. Non-Disclosure Agreements (NDAs) are available upon request.
4. How We Use Your Information
Your data is used exclusively for business purposes:
Manufacturing & Engineering
To analyze structural feasibility, calculate costs, and produce your display racks.
Logistics & Customs
To arrange global shipping (DDP/FOB) and handle export/import clearance in China, Vietnam, and your destination country.
5. International Data Transfer
HICO operates globally. Your information may be transferred to and processed in:
- China (HQ & Factory)
- Vietnam (Factory)
- Destination Country
By submitting your project details, you consent to this transfer necessary for the fulfillment of our manufacturing contract.
6. Third-Party Disclosure
We do not sell your personal data. We may share necessary information with trusted partners solely for operational purposes, including:
- Logistics providers (freight forwarders, trucking companies).
- Customs brokers and government authorities for export/import compliance.
- Payment processors for transaction security.
Contact Us
If you have questions about this Privacy Policy or wish to execute an NDA before sharing drawings, please contact our compliance team:
Contact Compliance Team